Contact centers

The technology domains are:

  • Multi Media Contact Centre
  • Hosted Contact Centre

Project management

  • Infrastructure Supply
  • Implementation Services
  • IVR implementation
  • Automatic call Distribution

Technology consultancy

  • Contact Centre Planning & Design
  • Business Process Re engineering
  • Application integration

Service management

  • AMC Support Contact
  • Workforce Management
  • C-SAT Reports & Analysis
  • Quality Monitoring